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  1. Support index
  2. Metering & data access

Metering & data access

Electricity, gas and solar meters and how we access data

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Data issues

Find our how Energy Sparks accesses your energy data, and what problems can occur

  • Why is our data lagging?
  • Why might stop receiving your school’s data?
  • Why do we stop showing your school’s data?
  • How can I help to resolve data access issues?
  • What should I do if I notice an issue with my school's data?

Electricity and gas

More information about metering and data access for electricity and gas supplies.

  • Overview
  • Types of energy meter
  • What meters does Energy Sparks support?
  • How do I know if my school has a meter which is capable of sharing half-hourly consumption data?
  • How do we upgrade our meters?
  • How to find your meter numbers
  • How does Energy Sparks access our data?

Solar

Learn more about solar monitoring systems and find out how Energy Sparks can incorporate solar into your school’s energy data analysis.

  • What is a solar monitoring system?
  • Types of solar meters
  • How can Energy Sparks access our solar data?
  • What if our system is not supported, or we cannot access data?
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